AI agents are rapidly reshaping digital interactions, from automating customer support to executing business workflows. According to McKinsey, 65% of organizations now regularly use generative AI in at least one business function. Gartner forecasts that by 2028, 33% of enterprise software applications will include agentic AI, and at least 15% of day-to-day work decisions will be made autonomously by these systems. To build effective AI agents, it is essential to understand their types, features, and logic models. This guide covers the key aspects of AI agents, from their classifications to the technologies that power them.





